The short version: if we take your money and do not deliver what the quote promised, and cannot put it right, you get that money back. Ask us by email and we will reply within one business day.
1. Who this policy is from
This policy is issued by Grandfield Media Private Limited (CIN U85499TS2026PTC221225), trading as GrandFieldAgency. All payments are made to and refunded by Grandfield Media Private Limited.
2. Our first remedy is to fix it
Our work is checked before delivery, and every project has a review window. If a deliverable does not match the agreed scope, tell us and we will correct it at no charge. Refunds apply where a correction is not possible or has failed.
3. When you get a refund
- We did not deliver. If we fail to deliver a project or a stage you have paid for, and the failure is ours, the payment for that undelivered work is refunded in full.
- We could not put it right. If a deliverable does not match the agreed scope and we cannot correct it within a reasonable time, the payment for the affected portion is refunded.
- You cancel before we start. An advance payment is refunded in full if you cancel before work begins.
- You cancel after we start. You pay for work completed to the date of cancellation; the rest of any advance is refunded. See our cancellation policy.
- Duplicate or mistaken payment. Refunded in full once we confirm it.
4. When a refund is not given
- Work that has been delivered, accepted (expressly or by the review window passing without corrections) and matches the agreed scope.
- Changes of mind about the scope after the work is done. New requirements are a new quote.
- Errors that originate in the source material you supplied, where we entered or converted it faithfully.
- Third-party costs we paid on your behalf with your approval (domains, hosting, themes, plugins, stock assets), which are governed by the third party's own policy.
- Delays caused by material, access or approvals we were waiting on from you.
5. How to ask
Email contact@grandfieldmedia.com from the address the project was arranged under, with the project name or invoice number and what went wrong. We reply within one business day and tell you our decision within five business days.
6. How and when the money is returned
Refunds go back to the original payment method or bank account. We issue them within seven business days of approval. Banks and card networks can take a further five to ten business days to show the credit. Where a refund crosses currencies, the amount refunded is the amount we received in our currency; exchange differences and bank charges are outside our control.
7. Taxes
Where GST or another tax was charged on the refunded amount, a credit note is issued and the tax is refunded with it.
8. Your legal rights
Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or other applicable law.
9. Contact
Grandfield Media Private Limited
Plot No. 93, Koundinya Nagar, Nacharam, Hyderabad, Telangana 500076, India
contact@grandfieldmedia.com
Phone: +91 92479 12080